ChipRegister Help Center

How can we help?

Find answers and assistance for registrations, Lost Pet Alerts, certificates, accounts, organizations and integrations.

Quick Help

Browse support topics

Select a category to find the information you need.

Pet Registration

Register a pet, manage microchip information and review ownership details.

Lost Pet Alerts

Learn how to activate, manage and close an alert when your pet is missing.

QR & Certificates

Access digital certificates and understand QR verification features.

Account & Security

Get help with login, password recovery, email verification and account security.

Billing & Payments

Information about registration payments, receipts and billing assistance.

Organizations

Assistance for veterinarians, shelters, associations and institutional partners.

Organization options

Has your pet gone missing?

Access the Lost Pets area immediately and activate an alert from your owner dashboard.

Lost Pet Center

Contact Support

Describe the problem and our support team will help you as soon as possible.

Name

Email

Subject

Category

Message

This initial version opens your email application. A secure internal ticket system will be connected in a later development phase.

Service status

All public services operational

Typical response times

Lost Pet assistance Priority

Account and registration Within 24 hours

Technical assistance 24–48 hours

API and partnerships 1–2 business days

Direct assistance

Email: support@chipregister.pet

Never publish private owner information or account passwords in a support request.

Frequently asked questions

Popular questions

How do I register my pet?

Create or access your ChipRegister account, select pet registration and enter the pet, owner and microchip information requested.

What should I do when my pet is missing?

Sign in to your dashboard, open the pet record and activate a Lost Pet Alert. Add current location and contact information when available.

Can anyone see the owner's personal information?

Public pages should only display information intended to help identify and recover the pet. Private owner data must remain protected.

How can I change my email or password?

Account management options are available from the owner dashboard. Password recovery is also available from the login page.

How do organizations join ChipRegister?

Veterinary clinics, shelters and associations can request organization access through the organization or support sections.

Is API access already available?

The API program is currently being prepared. Organizations can review the planned features and request early access from the API page.

Still need help?

Contact ChipRegister Support and describe your request.